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Westchester Community Health Center Logo

Westchester Community Health Center

(formerly Mount Vernon Neighborhood Health Center)

Westchester Community Health Center Logo

formerly Mount Vernon
Neighborhood Health Center

formerly Mount Vernon Neighborhood Health Center

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Home | Patient Grievance Policy and Procedures

Patient Grievance Policy and Procedures

We strive to provide respectful care according to the Hippocratic oath and our stated Patient Bill of Rights, and we have in place a policy to address patient complaints. Our Patient’s Bill of Rights is posted in easily visible areas throughout our centers as a reminder of our commitment to providing compassionate, quality care regardless of national origin, religion, sex, or financial status.

Patients can express complaints about the care and services provided at all our locations. Patients may initially make verbal complaints to the Nursing Supervisor. If possible, complaints will be expeditiously handled at this level. Patient complaints that involve medical management by a provider will be on file for review in the Medical Director’s office. If not satisfied with the actions taken by the Medical Director, the patient may be addressed directly to the Executive Director and/or the Board of the Westchester Community Health Center, Inc. (WCHC).

WCHC will have thirty (30) days from the date the complaint is filed to respond in a written manner indicating the findings if requested by the patient.

If the patient is not satisfied with the response given by WCHC, the patient or his/her designee will be informed of the right to voice grievances to the New York State Department of Health, Office of Health Systems Management. The New York State Office Health System Management is reachable at (914) 632-3701 or at their hotline at (1-800) 804-5447.

If the patient has a complaint about their bills and/or financial obligation to WCHC, these problems will be addressed to the Director of Patient Financial Services at (914) 989-7600, ext. 7649. All attempts will be made to limit financial constraints on the patient while maintaining the collection for WCHC.

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Westchester Community Health Center offers high-quality primary, preventative, and affordable health care and support services in an atmosphere of humane care, dignity and respect to improve the health and lives of adults, teens, and children in Westchester County and the Bronx, New York. We are a 501(c)(3) non-profit organization.


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Westchester Community Health Center
107 West Fourth Street
Mount Vernon, NY 10550
phone: (914) 699-7200
email: info@wchchealth.org
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Our health center is a Health Center Program grantee under 42 USC 254b and a deemed Public Health Service employee under 42 USC 233(g)-(n). We are an FTCA-Deemed Facility, accredited by the Joint Commission and recognized by the National Committee for Quality Assurance (NCQA). We receive Federal Health and Human Services (HHS) funding and have Federal Public Health Service (PHS) deemed status with respect to certain health related claims, including medical malpractice claims, for itself and its covered individuals.
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