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Westchester Community Health Center Logo

Westchester Community Health Center

formerly Mount Vernon Neighborhood Health Center

Westchester Community Health Center Logo

formerly Mount Vernon
Neighborhood Health Center

formerly Mount Vernon Neighborhood Health Center

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Home | For Patients | Prepare for A Visit

Prepare for your visit.

We look forward to seeing you at our health center. To make your visit as helpful and effortless as possible, especially if you are a first-time patient, it helps to go over what you can do beforehand to prepare for a visit and what your registration process might be like.

1

Pre-Register (first-time patients only)

Select a care location that offers the services you need. Call the location and ask to speak to the Registration Department. You can also use our online form to request to be registered as a patient. The Registration Department will send or email you the required forms and needed documentation (see below section on required documentation.) You can also stop in and pick up or fill out the needed registration forms.

2

Make an appointment

Select a care location that offers the services you require. To make your appointment, you can call your preferred location, use our scheduling form, or walk in and ask to speak with an appointment scheduler.

3

Write a list of your health concerns and medications you are taking

Open, honest communication with your medical provider is the key to getting the health care you need and a good health outcome. Don’t be afraid to ask questions. Your doctor can better help you with a complete picture of your health. If English is not your or your family member’s native language, please write your concerns in your native tongue and our Patient Advocates will assist you at the time of your appointment.

4

Arrive 30 minutes ahead of time to register

Patients must register with the Registration Office of their care location before receiving care. The Registration Office opens at 8:30 am and closes ½ hour prior to closing time.

If you are a new patient, you should arrive 45-minutes ahead of schedule to present your paperwork (see below).

5

Be courteous if you need to reschedule

If you are not able to keep your scheduled appointments, you are asked to call your care location twenty-four (24) hours before the appointment to reschedule.

You will be called 24 hours before your appointment as a reminder.

6

Bring payment with you and your list of health concerns and medication list

We accept cash and debit and credit cards to pay co-payments and sliding fees for services.

Are you a new patient?

As a new patient, your first-time registration will be more comprehensive. Please remember to arrive at least 45 minutes early. Don’t forget to bring the required documents (see below section) and proof of health insurance, if you have insurance.

We do not ask for immigration documents. You can become a registered patient regardless of immigration status and ability to pay.

At registration, you will be asked to complete the following forms:

  • Patient Registration Form
  • Sign and date our HIPAA Notice of Privacy Practices

You will be asked to complete an extensive medical history. We will also ask about your family’s medical history and other lifestyle and situational factors that might impact your care. At the time of registration, you will be asked to choose a primary care physician. Your Primary Care Physician (PCP) will oversee your care at our center and coordinate care with any other health care or support services you might need at our center. Your PCP will also help you develop your personal care plan based on your goals.

If you do not have health insurance, the Registration Department will assess whether you are eligible to get health insurance. If you are eligible, you will meet with one of our Certified Application Counselors. If you don’t have health insurance, the Registration Department will provide further details about paying for your care.

Required New Patient Registration Documents

Criteria to Satisfy:Examples of Documents You May Present:
Proof of Age
  • If you are an Adult 21 years or older, you can use a Birth Certificate, Passport, State ID, or Drivers License as proof of age
  • For children under the age of 21, a parent or guardian must register you (exception for an emancipated minor). You can use a Birth Certificate, Passport, or State ID as a proof of age.
Proof of Person
  • Drivers License, Non-Drivers ID with current address, School Photo ID, Passport, Military ID, or Alien Card
  • For under 21: Parent Photo ID and Child Birth Certificate
  • For Newborns: Crib Card, discharged papers for baby or birth certificate and discharge paper for mom, Insurance Information
Proof of Address
  • Drivers License with current address, Telephone Bill, Con Edison Bill, Lease, or Postmarked Mail
Proof of Income
  • 3 Current Consecutive Pay Stubs, Employer Letter or Public Assistance/Unemployment Budget Sheet
  • Current Tax Return, Notarized Letter (indicating how you are being supported, if not working, and how much you receive weekly, bi-weekly, or monthly) or Self Attestation
Proof of Household Size
  • Housing Lease, Tax Return, Budget Sheet (DSS)
Legal Guardianship or Foster Parents
  • Photo ID, Foster Care Agency documentation proving guardianship, Insurance Information
Criteria to Satisfy: Proof of Age
  • If you are an Adult 21 years of older, you can use a Birth Certificate, Passport, Self-Attestation, State ID, or Drivers License (etc. is not helpful here) as proof of age
  • For children, you can use a Birth Certificate, Passport, School Card, Crib Card, Parental/Guardian attestation, or Court Paper
Criteria to Satisfy: Proof of Person
  • Drivers License, Non-Drivers ID with current address, School Photo ID, Passport, Military ID, or Alien Card
  • For under 21: Parent Photo ID or Child Birth Certificate
  • For Newborns: Crib Card, Discharged Papers, Baby’s ID (from hospital), Birth Certificate, Insurance Information
Criteria to Satisfy: Proof of Address
  • Drivers License with current address, Telephone Bill, Con Edison Bill, Lease, or Postmarked Mail
Criteria to Satisfy: Proof of Income
  • 3 Current Consecutive Pay Stubs, Employer Letter, Public Assistance/Unemployment Budget Sheet
  • Current Tax Return, Notarized Letter, Notarized Letter (indicating how you are being supported, if not working, and how much you receive weekly, bi-weekly, or monthly) or Self Attestation
Criteria to Satisfy: Proof of Household Size
  • Housing Lease, Tax Return, Budget Sheet (DSS)
Criteria to Satisfy: Legal Guardianship or Foster Parents
  • Photo ID, Child Birth Certificate, Insurance Information, Proof of Income

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Westchester Community Health Center offers high-quality primary, preventative, and affordable health care and support services in an atmosphere of humane care, dignity and respect to improve the health and lives of adults, teens, and children in Westchester County and the Bronx, New York. We are a 501(c)(3) non-profit organization.


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Westchester Community Health Center
107 West Fourth Street
Mount Vernon, NY 10550
phone: (914) 699-7200
email: info@wchchealth.org
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Our health center is a Health Center Program grantee under 42 USC 254b and a deemed Public Health Service employee under 42 USC 233(g)-(n). We are an FTCA-Deemed Facility, accredited by the Joint Commission and recognized by the National Committee for Quality Assurance (NCQA). We receive Federal Health and Human Services (HHS) funding and have Federal Public Health Service (PHS) deemed status with respect to certain health related claims, including medical malpractice claims, for itself and its covered individuals.
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