Prepare for your visit.
We look forward to seeing you at our health center. To make your visit as helpful and effortless as possible, especially if you are a first-time patient, it helps to go over what you can do beforehand to prepare for a visit and what your registration process might be like.
Pre-Register (first-time patients only)
Select a care location that offers the services you need. Call the location and ask to speak to the Registration Department. You can also use our online form to request to be registered as a patient. The Registration Department will send or email you the required forms and needed documentation (see below section on required documentation.) You can also stop in and pick up or fill out the needed registration forms.
Make an appointment
Select a care location that offers the services you require. To make your appointment, you can call your preferred location, use our scheduling form, or walk in and ask to speak with an appointment scheduler.
Write a list of your health concerns and medications you are taking
Open, honest communication with your medical provider is the key to getting the health care you need and a good health outcome. Don’t be afraid to ask questions. Your doctor can better help you with a complete picture of your health. If English is not your or your family member’s native language, please write your concerns in your native tongue and our Patient Advocates will assist you at the time of your appointment.
Arrive 30 minutes ahead of time to register
Patients must register with the Registration Office of their care location before receiving care. The Registration Office opens at 8:30 am and closes ½ hour prior to closing time.
If you are a new patient, you should arrive 45-minutes ahead of schedule to present your paperwork (see below).
Be courteous if you need to reschedule
If you are not able to keep your scheduled appointments, you are asked to call your care location twenty-four (24) hours before the appointment to reschedule.
You will be called 24 hours before your appointment as a reminder.
Bring payment with you and your list of health concerns and medication list
We accept cash and debit and credit cards to pay co-payments and sliding fees for services.
Are you a new patient?
As a new patient, your first-time registration will be more comprehensive. Please remember to arrive at least 45 minutes early. Don’t forget to bring the required documents (see below section) and proof of health insurance, if you have insurance.
We do not ask for immigration documents. You can become a registered patient regardless of immigration status and ability to pay.
At registration, you will be asked to complete the following forms:
You will be asked to complete an extensive medical history. We will also ask about your family’s medical history and other lifestyle and situational factors that might impact your care. At the time of registration, you will be asked to choose a primary care physician. Your Primary Care Physician (PCP) will oversee your care at our center and coordinate care with any other health care or support services you might need at our center. Your PCP will also help you develop your personal care plan based on your goals.
If you do not have health insurance, the Registration Department will assess whether you are eligible to get health insurance. If you are eligible, you will meet with one of our Certified Application Counselors. If you don’t have health insurance, the Registration Department will provide further details about paying for your care.
Required New Patient Registration Documents
|Criteria to Satisfy:||Examples of Documents You May Present:|
|Proof of Age|
|Proof of Person|
|Proof of Address|
|Proof of Income|
|Proof of Household Size|
|Legal Guardianship or Foster Parents|
|Criteria to Satisfy: Proof of Age|
|Criteria to Satisfy: Proof of Person|
|Criteria to Satisfy: Proof of Address|
|Criteria to Satisfy: Proof of Income|
|Criteria to Satisfy: Proof of Household Size|
|Criteria to Satisfy: Legal Guardianship or Foster Parents|